Business Improvement Specialist

LOCATION: Canada

REPORTING TO: Director of Operations, Selectpath Benefits and Financial (Reporting to Navacord Corporate)

Position Overview:

Selectpath is searching for a Business Improvement Specialist to be responsible for identifying, analyzing, and implementing strategies to enhance business performance, including sales and service effectiveness, efficiency, and quality across its businesses. Aligned to strategic direction, a core priority is the realization of benefits from investment in digital tools, including increased profitability and better client experience through optimization of business operations (operating model, processes and workflows, and adoption of digital tools).

Responsibilities:

• Lead detailed evaluations of existing Benefits business current state (end-to-end processes, workflows, and systems) to identify areas for performance improvement. This involves studying data, interviewing stakeholders, and observing operations to understand the current state
• Identify bottlenecks, inefficiencies, and pain points within sales and service operations that hinder growth, productivity, quality, or client experience. This includes analyzing data, collecting feedback from stakeholders, and conducting root cause analyses
• Identify opportunities to leverage technology and automation to increase sales capacity, streamline processes, reduce manual effort, and enhance efficiency. Collaborate with IT teams to evaluate and implement suitable applications or process automation tools
• Develop and recommend solutions that address identified issues and align with strategic goals. This may involve exploring industry best practices, recommending role, end-to-end process, or
• Establish key performance indicators (KPIs) and metrics to measure performance and monitor improvements. Track and analyze data to evaluate the effectiveness of enhancements and identify further areas for improvement
• Work closely with cross-functional teams, Navacord Corporate and Broker Partner leaders, and stakeholders to understand requirements, gather feedback, and ensure process improvements align with business needs. Collaborate to develop consensus on process changes and facilitate their implementation
• Develop and implement change management strategies to effectively introduce process improvements within the organization. This involves creating communication plans, conducting training sessions, and addressing concerns about change to ensure smooth transitions
• Promote a culture of continuous improvement within the organization by fostering innovation, encouraging employee involvement, and implementing feedback mechanisms
• Assist with all internal and external audits
• Document all improvement activities, including methodologies used, changes implemented, and outcomes achieved. Prepare reports and presentations to communicate progress, benefits, and future recommendations to management and other stakeholders

Education:

• Bachelor’s degree in business administration, engineering, operations management, or a related field

Experience:

• Prior experience in strategic planning & execution, process improvement, or operational excellence is highly desirable. This can include roles such as strategic initiative manager, business analyst, or similar positions where optimization and efficiency were central
• Minimum 5 years of experience in Canadian benefits industry with a broker or carrier (group, individual, and retirement benefits)

SKILLS & KNOWLEDGE:

• Knowledge of Process Improvement Methodologies: Familiarity with process improvement methodologies such as Lean Six Sigma, Kaizen, Total Quality Management (TQM), or other continuous improvement frameworks is important. Proficiency in applying these methodologies to identify and resolve business performance issues is a significant asset
• Analytical and Problem-Solving Skills: Strong analytical skills are crucial to assess complex data, identify patterns, and draw meaningful insights. The ability to think critically, conduct root cause analyses, and apply problem-solving techniques is essential to drive effective improvements
• Process Mapping and Documentation: Proficiency in process mapping techniques and tools, such as flowcharts or swim lane diagrams, is necessary to document and communicate existing and future processes
• Project Management Abilities: Experience or knowledge of project management methodologies is beneficial, as process improvement initiatives often involve planning, coordinating resources, and managing timelines. The ability to prioritize tasks, meet deadlines, and coordinate cross-functional teams is valuable
• Change Management Skills: Demonstrated ability to lead and facilitate change within an organization is important. Skills in change management strategies, stakeholder engagement, communication, and addressing feedback to change will contribute to successful process improvement implementations

Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply.

Building The Great Canadian Brokerage

Navacord is a leading insurance and risk management brokerage created to keep the Canadian entrepreneurial spirit alive. Led by a passionate and engaged partnership group, Navacord Broker Partners are committed to the success of their clients by delivering expert advice in an increasingly complex world which allows them to face the future with confidence.

4th Largest Commercial Brokerage in Canada

2,000+ Employees

50,000+ Commercial Clients

~$500mm Revenue

60% Commercial Lines

25% Personal Lines

15% Benefits & Retirement

~$3 billion Annual Premium