Start a claim
We strive to make the claims process as easy as possible so you can get back to more enjoyable things.
Personal & commercial insurance claims
Need to file a claim? We’re here to help.
Contact your Navacord broker, account executive, or any of our Navacord branches to speak with a knowledgeable team member about your claim.
Our dedicated team is here to guide you through every step of the process. We’ll help you determine whether filing a claim is the right decision, explain how a claim may affect your insurance policy, and outline what to expect during the claims process.
If you’re reaching out outside of normal business hours, our answering service will collect your contact information, and an adjuster will get in touch with you as soon as possible.
ICBC & private auto insurance claims
Auto insurance claims need to be reported directly to the insurance company.
ICBC:
Online: Clients can report claims at:
www.icbc.com/claims/report-view/report-a-claim-online
Phone: Lower Mainland: 604-520-8222
Rest of B.C., Canada and the U.S.A.: 1-800-910-4222
Family:
Online: https://www.familyins.com/claims/claim-autocover
Claims Department/Reporting: 1-800-661-4404
Emergency Road Service: 1-866-534-4973
Four Points Insurance:
Online: fourpointsinsurance.ca/auto-claims/
Call: 1-877-896-0113
General inquiries: info@fourpointsinsurance.ca
Auto claims inquiries: autoclaims@fourpointsinsurance.ca
Optiom:
Online: www.optiom.com/report-a-claim/
Email the Client Care Team: clientcare@optiom.com